Privacy Policy
At RxMESA, we are committed to protecting your privacy and safeguarding the personal information you share with us. This privacy policy describes how we collect, use, disclose, and protect information obtained through our website and services.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of website visits
- Website usage information through cookies and analytics tools
How We Use Your Information
We may use your information to:
- Provide Medicare Part D consulting services
- Respond to inquiries and appointment requests
- Assist with Medicare plan comparisons and enrollment guidance
- Communicate regarding services and updates
- Improve our website and customer experience
- Comply with legal and regulatory requirements
- Maintain business records
Protection of Health Information
We understand the sensitive nature of Medicare-related information. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Where applicable, we comply with federal privacy requirements regarding protected health information.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information:
- With Medicare plan providers or insurance carriers when authorized by you
- With service providers who assist us in operating our business
- To comply with legal obligations, court orders, or government requests
- To protect our rights, safety, or property
All third parties receiving information are expected to maintain appropriate confidentiality and security measures.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
Data Security
We maintain reasonable security measures designed to protect the information we collect. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including:
- Access to the information we maintain about you
- Correction of inaccurate information
- Request deletion of personal information where permitted by law
- Withdrawal of consent where applicable
Appointment Policies
Cancellation Policy
- Customers may cancel their booking or appointment up to 24 hours before the scheduled time without penalty.
- Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost.
- Failure to attend a scheduled appointment without prior notice (“no-show”) may result in the full booking fee being forfeited.
Refund Policy
- Refund requests must be submitted within 7 days of the original purchase or booking date.
- Eligible refunds will be processed using the original payment method.
- Any non-refundable deposits, administrative fees, or services already provided are excluded from refunds.
- Processing times for approved refunds may vary depending on the payment provider.
Rescheduling Policy
- Customers may reschedule their appointment up to 24 hours before the scheduled time at no additional cost.
- Requests made less than 24 hours before the appointment may incur a rescheduling fee.
- Rescheduled appointments are subject to availability.
- Multiple rescheduling requests for the same booking may be restricted at the business’s discretion.
Exceptions
- Exceptions may be considered in cases of emergencies, illness, severe weather, or other circumstances deemed reasonable by management.
- Supporting documentation may be requested where appropriate.
Satisfaction Guarantee
Scope of Our Services
Our consulting services are designed to provide education, guidance, and assistance regarding Medicare Part D plans and related coverage options. While we strive to help clients select plans that best meet their individual needs, we cannot guarantee:
- Approval of enrollment applications
- Availability of specific plans or benefits
- Prescription drug coverage outcomes
- Premium costs, deductibles, or copayments offered by insurance carriers
- Future changes made by Medicare, CMS, or insurance providers
Final enrollment decisions and plan administration are determined by Medicare and the individual insurance carriers.
Addressing Concerns
If you have concerns regarding our services, please contact us within 30 days of your consultation. We will review the situation promptly and work with you in good faith to resolve any issues.
Service Fees
If a fee is charged for consulting services, requests for refunds will be evaluated in accordance with our Refund Policy. Client dissatisfaction alone does not automatically qualify for a refund; however, we are committed to reviewing each situation fairly and individually.